![]() ![]() Instead of taking the time to go carefully through messages, we race through them toward an indeterminate finish line (one that resets every morning). One big reason we read so poorly online is that typically we’re moving at lightning speed. ![]() We devote less time to reading an onscreen passage, are more inclined to multitask, and tend to skim and search instead of reading slowly and carefully The problem, according to research done by linguist Naomi Baron, is that we comprehend less when reading on a screen than we do when reading print. Digital Body Language: use all caps paired with direct language or sentences that end in multiple exclamation marks opt for a phone call or a meeting over a digital message skip greetings use formal closings, Reply All, or Cc to direct attention issue the same message on multiple digital channels simultaneously.Traditional Body Language: raise your voice speak quickly point your finger (or make any other exaggerated gesture).Digital Body Language: use exclamation points and capitalization prioritize quick response times send multiple messages in a row without getting a response first use positive emojis (smiley faces, thumbs-up, high fives).Traditional Body Language: speak quickly raise your voice express yourself physically by jumping up and down or tapping your fingers on your desk.Digital Body Language: prioritize timely responses send responses that answer all questions or statements in the previous message (not just one or two) send a simple Got it! or Received if the message doesn’t merit a longer response don’t use the mute button as a license to multitask use positive emojis like thumbs-up or smiley faces.Traditional Body Language: lean in with your body as another person is talking uncross your arms and legs smile nod make direct eye contact.Digital Body Language: use language that is direct with clear subject lines end emails with a friendly gesture (Text me if you need anything! Hope this helps.) never bcc anyone without warning mirror the sender’s use of emojis and/or informal punctuation.Traditional Body Language: keep your palms open uncross your arms and legs smile and nod.It’s for anyone swamped with in-person meetings, conference calls, emails, texts, and social media platforms, those who have thrown up their hands and decided to just set it and forget it. We’ve shifted the way we create connections and, consequently, how we work with our colleagues as well as our customers, community members, and audiences.ĭigital Body Language is for people whose bosses and colleagues drone on and on about teamwork but never seem to do what’s necessary to facilitate it. Today, many organizations and communities exist exclusively behind a screen. The very first smartphones were thick slabs and rarely appeared at meetings. When the concept of emotional intelligence was popularized, the digital era was in its infancy. Obviously, a big problem is that reading emotion within the digital nature of the modern workplace is difficult. Why Then A Crisis Of Misunderstanding At Work? Leaders have sold us on the idea that seeing situations clearly from others’ perspectives can transform leadership styles, work cultures, and business strategies. They are part of every mainstream education curriculum. Today, “emotional intelligence” and “empathy” have become buzzwords. Fifty percent! Imagine saying “I love you” to your partner, but half the time their response is “Yeah, right.” According to the Journal of Personality and Social Psychology, 50 percent of the time the “tone” of our emails is misinterpreted. We send around 306 billion emails every day, with the average person sending 30 emails daily. Today, roughly 70 percent of all communication among teams is virtual. Our word choices, response times, video meeting styles, email sign-offs, and even our email signatures create impressions that can either enhance or wreck our closest relationships in the workplace (not to mention in our personal lives). What’s more, each of us has different expectations and instincts about whether it’s appropriate to send a text or an email, when to look in the camera during a video call, how long to wait before we write someone back, and how to write a digital thank-you or apology without seeming sloppy or insincere. Texts, emails, instant messages, and video calls are ultimately visual forms of communication. These days, we don’t talk the talk or even walk the talk. Kindle | Hardcover | Audiobook What Is Digital Body Language?
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